1. Objective

This Seller Policy (“Policy”) governs the relationship between TheHomeoHub (hereafter “we”, “us”, “our”) and any third-party seller, vendor or supplier (hereafter “Seller”, “you”, “your”). It outlines the obligations, rights and responsibilities of each party for products sold through thehomeohub.com or any affiliated channel.

2. Eligibility & On-boarding

• You must be a legally registered business or individual with the required licences to supply the goods you list via our platform.

• You shall provide accurate, complete and up-to-date information about your business (legal name, registration number, tax/GST number, address, contact details).

• We reserve the right to approve or reject any Seller application at our sole discretion.

• You must comply with all applicable laws and regulations (including those specific to homeopathic medicines or health & wellness, as relevant in your jurisdiction).

• You will maintain your account credentials securely and be responsible for all actions taken under your account.

3. Product Listing & Information

• All products you list must be described accurately (including ingredients, expiry date, batch/lot number if applicable, storage/handling instructions, health claims in compliance with law).

• You must ensure any pictures, descriptions, pricing, inventory levels are current and correct.

• Products must comply with our quality standards and any applicable regulatory standards for sale in India (or other jurisdictions you serve).

• You must notify us immediately of any change in product formulation, packaging, availability, or regulatory status.

• You warrant that the products do not infringe third-party intellectual property rights, and you will indemnify us for any claims arising from your listing.

4. Order Fulfilment & Shipping

• When an order is placed for your product, you must fulfil within agreed timeframes (eg. dispatch within X days).

• You agree to ship the product securely, properly packaged and labelled, so that it arrives in good condition.

• You must provide tracking information (if applicable) and update order status in our system.

• You are responsible for handling returns per our returns policy (or if you have a separate returns arrangement, you must clearly state it).

• If you fail to fulfil an order in the timeframe or deliver a wrong/damaged product, you may be liable for refund/cancellation and any customer compensation.

5. Pricing & Payment

• You must set your product price inclusive of any mandatory taxes, duties or fees applicable in the jurisdiction where you sell.

• You must ensure pricing is consistent and does not mis-lead customers (no hidden charges, or misleading comparisons).

• Payment terms will be as agreed (e.g., we pay you after order fulfilment minus any platform fees). You will clearly understand when payment will occur, how much will be withheld or charged for fees or refunds.

• You must handle any tax/GST/VAT obligations for your products and remit them as required by law.

6. Platform Fees, Commissions & Refunds

• If applicable, you will pay us a commission or fee for each sale you make via our platform; the rate and schedule will be communicated separately.

• In case of refunds, cancelled orders or returns, we may deduct the commission/fees proportionately or adjust payouts accordingly.

• You must cooperate in investigations of disputed orders, charge-backs, customer complaints and provide required documentation.

7. Quality, Warranty & Liability

• Products must meet the quality standards you represent. If a product is found defective, unsafe, expired, or in violation of applicable regulation, you must bear the cost of replacement, refund, shipping and any damages.

• You are responsible for product liability, claims or regulatory inquiries related to your products.

• You must keep records (manufacturing batches, customer complaints, returns) as required under law and make them available if requested.

8. Compliance & Prohibited Conduct

• You must comply with all applicable laws, regulations, guidelines relating to product safety, health claims, advertising, data protection, export/import (if relevant), consumer protection, etc.

• You must not engage in prohibited activities such as false or misleading marketing, selling counterfeit or grey-market goods, manipulating reviews/ratings, or circumventing our policies.

• We reserve the right to suspend or terminate your access to our platform for violation of this Policy or any applicable law.

9. Intellectual Property & Branding

• You grant us a licence to use your product names, descriptions, images, brand name and logo (as submitted for listing) for the purpose of marketing and selling via our platform.

• You must ensure you have the rights to use any images, trademarks or content you upload.

• You must not use our brand, trademarks or platform in any way that implies endorsement beyond what is permitted.

10. Data & Confidentiality

• You will protect any customer data, order information or other confidential information you receive via our platform. You agree not to misuse it or share it with third parties except as required to fulfil the order or by law.

• You will comply with data protection regulations (e.g., Indian IT/DP law, if applicable, GDPR if serving EU customers, etc).

• You cannot disclose our business terms (fees, commissions, contracts) to third parties without our consent.

11. Termination & Suspension

• We may suspend or terminate your seller account at our discretion (for cause: e.g., repeated policy breaches, regulatory risk, complaints).

• Upon termination, you must cease listing new products, fulfill outstanding orders, and pay any outstanding fees or liabilities to us.

• We may retain historical data (orders, payouts) for audit/regulatory purposes.

12. Indemnity & Limitation of Liability

• You indemnify us against any claims, losses, liabilities, fines, penalties arising from your breach of this Policy, applicable law, or your products.

• Except as required by law, our liability to you is limited to amounts actually paid to you via our platform in the previous X months (define value).

• Nothing in this Policy shall limit either party’s liability for fraud, wilful misconduct or death/personal injury caused by negligence.

13. Dispute Resolution & Governing Law

• Any dispute between us arising out of or relating to this Policy, your listings, orders or relations may be governed by (select) – e.g., Indian law, court of Uttarakhand/India, or arbitration clause if you prefer alternative.

• You must raise any claim within a defined timeframe (e.g., 6 months). We may offer mediation before proceeding to litigation/arbitration.

14. Amendments

• We may update or revise this Seller Policy at any time. We will notify you of any significant changes (via email or platform). Your continued use as a Seller after the changes constitutes your acceptance.