Eligibility for Return

• Products must be in original, unopened packaging and in the same condition as delivered.

• For issues like wrong item shipped, damaged on arrival, or near expiry (expiry < 3 months), the claim must be raised within 48 hours of delivery with photographic proof.

• Change-of-mind returns (buyer simply doesn’t want the item) are subject to approval and may incur restocking/handling fees.

• Products that have been opened, partially consumed, or personalised will not be eligible for return.

Return Process

• Contact our support at [email/phone] with your order number and reason for return.

• We will verify your claim and provide return instructions (either pick-up or self-shipment).

• Pack the item securely in its original packaging, include invoice, and send it to our returns address.

• Customer bears shipping cost unless the return is due to our error (e.g., wrong item / damaged / near expiry).

Refunds & Exchanges

• Once we receive the returned item and inspect it, we will notify you of the approval/rejection of refund within 5 business days.

• Approved refunds will be processed within 15 business days, credited in the original payment method (or via bank/UPI if COD).

• If you want an exchange rather than refund, we will ship the replacement once the original item is returned (subject to availability).

Non-Returnable Items

• Medicines, health & hygiene products, especially if opened/sealed broken.

• Items returned after the allowed time window.

• Items damaged by buyer misuse or altered in any way.

Cancellation Policy

• Orders may be cancelled before they are shipped by contacting us within 24 hours of placing the order.

• Once dispatched, the order cannot be cancelled; you may instead return the item as per policy above (if eligible).

Contact Us

• For any queries or to initiate a return, email: [info@thehomeohub.com] / call: [phone number].

• Address for returns: [Company’s physical address] (to be provided).

Changes to the Policy

• We reserve the right to modify or update this policy at any time; any changes will be posted on our website.