1. Eligibility for Refund or Return

You can request a refund or replacement within 8 days from the date of delivery if:

• You received a wrong or damaged item.

• The item is defective or near expiry (less than 3 months from expiry date).

• The item is not as described on the website.

Note: For hygiene and safety reasons, opened or used homeopathic medicines, wellness products, or consumables cannot be returned or refunded.

2. Non-Returnable / Non-Refundable Items

Refunds are not applicable for:

• Products that have been opened, used, or damaged by the customer.

• Products returned after 8 days of delivery.

• Items purchased during sale or clearance unless they arrive damaged or defective.

• Digital consultations or e-services once the service has commenced.

3. Return Process

1. Contact our support team at infohomeohub@gmail.com within 8 days of receiving your order.

2. Mention your order number, describe the issue, and attach clear photos or videos of the item (if damaged or defective).

3. Our team will review the request within 24 hours and guide you on how to return the product.

4. Once your return is approved, please ship the product back in its original packaging with the invoice copy.

Return shipping costs are covered by TheHomeoHub only if the return is due to our error (wrong/damaged/defective item).

4. Refund Process

• After we receive and inspect the returned product, we’ll notify you about refund approval or rejection.

• If approved, your refund will be processed within 7 – 10 business days via your original payment method (Credit/Debit Card, UPI, Net Banking, etc.).

• In case of Cash on Delivery (COD) orders, refund will be issued via bank transfer or UPI.

• Partial refunds may apply if part of an order is returned.

5. Order Cancellation

• You can cancel your order before it is shipped by emailing us at infohomeohub@gmail.com.

• Once the order has been dispatched, cancellation is no longer possible, but you can request a refund as per this policy.

• In case of pre-paid orders, the full amount will be refunded to your original payment method within 7 business days.

6. Late or Missing Refunds

If you haven’t received a refund within the expected time:

1. Check your bank account or payment app again.

2. Contact your bank or card provider; sometimes processing takes additional time.

3. If you still haven’t received it, contact us at infohomeohub@gmail.com , and we’ll help trace it immediately.